FAQs

Can I Order By Telephone?

We hope to add this service in very soon! For now, please shop directly on our website.


What Payment Methods Do You Accept?

We accept American Express, Visa, Mastercard and PayPal.


Is It Safe To Use My Credit Card Online With Vyrao?

We work hard to ensure your purchase is safe and secure. For your protection, all orders go through a rigorous fraud-checking process.


How Will I Know If You Have Received My Order?

After you place your order, you will receive an order confirmation email. If any of the items you have ordered are unavailable you will be quickly informed of the out-of-stock pieces and your payment for the items will be refunded.


When Will I Receive My Order?

Orders shipped using our delivery partners, are delivered Monday to Friday. On the day of delivery, a nominated time-slot will be sent to you via text as an approximate window but this is not guaranteed.


Do I Have To Sign For My Order?

You can choose with our delivery partners to not sign for your order. If you choose this option and no signature is collected, either leaving in a safe place or with a neighbour, you agree to our terms and conditions and, confirm that Vyrao can leave your package(s) outside the premises at the shipping address provided by you or with a neighbour without obtaining a signature for proof of delivery and take full responsibility for any loss or damage that may occur.


Am I Able To Track My Order?

Yes. When we dispatch your order for delivery you will receive a unique tracking number by email. Once in receipt of this tracking number you can check the current status of your shipment. Please allow up to two hours for the tracking number to become active.


How Do I Return An Item?

Our Fragrances are final sale and cannot be returned due to transport restrictions


Do I Have To Pay Duty And Import Charges?

No, we cover all of your Customs and Duties charges.


How Do I Contact Customer Care?

Please email us at customercare@vyrao.com