Shipping

Goods are dispatched during office hours, Monday to Friday excluding bank holidays and weekends.
Orders placed before 2pm will be dispatched the same day.

Please note we cannot ship to US Po Boxes.

We’re temporarily unable to process EU orders due to logistics updates.
Our team is working hard behind the scenes to resume service as soon as possible, and we’re truly grateful for your patience and continued support.

At this time, we’re also unable to ship to the following regions:
Germany, Portugal, Spain, Poland, Cyprus, Malta, Iceland, Russia, Alaska, Hawaii, Australia, New Zealand, Hong Kong, and Vietnam.
We’re actively working on solutions and hope to restore full international service soon.

In the meantime:

- For customers in Australia and New Zealand, we invite you to shop Vyrao through our retail partner MECCA.
- For those in Hong Kong, please visit our trusted partner Lane Crawford.
- For customers in Europe, we invite you to shop Vyrao through our retail partner Space NK. 

If you’re based in the EU, you can also explore our network of local partners by visiting our Stockists Page and entering your address to find the nearest point of sale.

 

Shipping costs

UK (Domestic Shipping)

£3.99 - Evri Standard Shipping (48h)
£8.00 - DHL Next Day Tracked  (Mo-Fri)

US (Domestic Shipping)
$14 USD

Canada

We are pleased to offer Canadian shipping through Passport Global Shipping. Customers will be required to pay all applicable duties, taxes and shipping costs at checkout through a live convertor. Shipping takes up to 6-10 business days.

Worldwide

(Denmark, Sweden, Norway, Finland, Japan, Malaysia, South Korea, United Arab Emirates, Israel, Switzerland, Saudi Arabia)
£45 - Order value up to £120 
£100 - Order value over £121

EU

We’re temporarily unable to process EU orders due to logistics updates.
Our team is working hard behind the scenes to resume service as soon as possible.
Thank you for your patience and continued support — it means the world to us.

In the meantime, we invite our EU-based customers to discover Vyrao through our trusted local partners.
Please visit our Stockists Page and enter your address to find the nearest point of sale.

[Austria, Belgium, Czechia, Germany, France, Ireland, Italy, Netherlands, Poland, Portugal, Guernsey, Isle of Man, Jersey, Bulgaria, Croatia, Estonia, Greece, Hungary, Latvia, Lithuania, Luxembourg, Romania, Slovakia, Slovenia, Singapore]
£28 - International Shipping

Customs and duty

We cover all of your Customs & Duties charges (excluding Canada).

Change or cancellation of an order

Our fulfillment center begins processing orders quickly so we aren’t able to accommodate changes to most orders. Please contact us immediately with your order info and we will do our best to address your cancellation request, but cannot guarantee any changes can be made after an order is placed. During times of high order volume we are unable to cancel or edit orders. We are not responsible for any address errors or order delays after your package leaves our facility.

If you made your purchase through a retail location, such as a department store, then it will need to be made in accordance with the return/cancellation policy of the relevant retailer and should not be returned to us directly.

Should you wish to return your Vyrao.com order, please contact our Customer Care team at customercare@vyrao.com within 14 days of receiving it.

Returns 

Our fulfillment center begins processing orders quickly so we aren’t able to accommodate changes to most orders. Please contact us immediately with your order info and we will do our best to address your cancellation request, but cannot guarantee any changes can be made after an order is placed. During times of high order volume we are unable to cancel or edit orders. We are not responsible for any address errors or order delays after your package leaves our facility.

Please note that all items must be returned unused and in the same unopened Vyrao packaging. If returned goods are opened or used we will not accept the return and in these circumstances we will notify you via e-mail and ship the order back to you.

Please note all return costs will be covered by the customer directly and not the brand. It is encouraged to use a tracked returns service for the return, as the brand is not responsible for any returns and will not refund orders without a proof of receipt should the return not arrive at the designated warehouse. 

Once we have processed your return, our Customer Care team will contact you via e-mail to confirm the refund to your original payment method within 14 days of receipt into the warehouse.

To prevent any fraudulent activity: (a) we may contact you for further details on a flagged order /or (b) we reserve the right to cancel and refund flagged orders. 

Faulty or damaged products

If you believe a product or order was delivered damaged or faulty or has developed a fault, you should inform our Customer Care team at customercare@vyrao.com as soon as possible, giving your name, order number and any videos/images for reference.