Shipping

We are sorry that we cannot currently ship to:
Germany, Alaska, Iceland, Cyprus, Malta, Spain, Russia, Poland, Australia, New Zealand, Hawaii, Hong Kong and Vietnam.

For orders to Australia and New Zealand please visit our retail partner MECCA.

For orders to Hong Kong please visit our retail partner Lane Crawford.

Orders placed before 2pm will be dispatched the same day.

Goods are dispatched during office hours, Monday to Friday excluding bank holidays and weekends.

Please note we cannot ship to US Po Boxes.
 

Shipping costs

UK (Domestic Shipping)
£3.99 - Evri Standard Shipping (48h)
£8.00 - DHL Next Day Tracked 

EU
(Austria, Belgium, Czechia, Germany, France, Ireland, Italy, Netherlands, Poland, Portugal, Guernsey, Isle of Man, Jersey, Bulgaria, Croatia, Estonia, Greece, Hungary, Latvia, Lithuania, Luxembourg, Romania, Slovakia, Slovenia, Singapore)
£28 - International Shipping

Worldwide
(Denmark, Sweden, Norway, Finland, Japan, Malaysia, South Korea, United Arab Emirates, Israel, Switzerland)
£45 - Order value up to £120 
£100 - Order value over £121

US (Domestic Shipping)
$14 USD

Canada
We are pleased to offer Canadian shipping through Passport Global Shipping. Customers will be required to pay all applicable duties, taxes and shipping costs at checkout through a live convertor. Shipping takes up to 6-10 business days.

Customs and duty

We cover all of your Customs & Duties charges (excluding Canada).

Returns

If you made your purchase through a retail location, such as a department store, then it will need to be made in accordance with the return/cancellation policy of the relevant retailer and should not be returned to us directly.

Should you wish to return your Vyrao.com order, please contact our Customer Care team at customercare@vyrao.com within 14 days of receiving it.

Please note that all items must be returned unused and in the same unopened Vyrao packaging. If returned goods are opened or used we will not accept the return and in these circumstances we will notify you via e-mail and ship the order back to you.

Please note all return costs will be covered by the customer directly and not the brand. It is encouraged to use a tracked returns service for the return, as the brand is not responsible for any returns and will not refund orders without a proof of receipt should the return not arrive at the designated warehouse. 

Once we have processed your return, our Customer Care team will contact you via e-mail to confirm the refund to your original payment method within 14 days of receipt into the warehouse.

To prevent any fraudulent activity: (a) we may contact you for further details on a flagged order /or (b) we reserve the right to cancel and refund flagged orders. 

Faulty or damaged products

If you believe a product or order was delivered damaged or faulty or has developed a fault, you should inform our Customer Care team at customercare@vyrao.com as soon as possible, giving your name, order number and any videos/images for reference.